FAQ

FAQ

Are plush toys included?
Unless clearly stated otherwise, products are outfit-only. Plush toys shown in photos are styling examples and are not included.

How do I choose the right size?
Check the product title, product description, and size guide. Measure your plush toy's height and body width before ordering.

Will the outfit fit every plush toy of the same height?
Not always. Plush toys can have different shapes, widths, arm positions, and leg sizes. A better fit depends on both height and body shape.

Can I change my order after placing it?
If you need to change your address or order details, contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

Where can I find shipping information?
Shipping options, estimated delivery times, and fees are shown at checkout before payment.

What should I do if my item arrives damaged or incorrect?
Please contact us with your order number and clear photos of the issue. We will review it and help with the next step.